Customer service is the backbone of any business. Without proper customer service and positive outcomes for customers, your business could see negative impacts such as loss of business and less conversions. Delacon have taken the next step to enhance a…
Delacon is now able to integrate Meta Events Manager with our Call Tracking Software which allows you to send live call data back to the Meta Events Manager when a call is made from one of your paid ads. This…
Google Forwarding Numbers (GFN) are special, unique phone numbers created by Google that are used in your ads to assist with call tracking to your business. When utilising call reporting, Google displays the unique number within your ad. When the…
Delacon has recently released the new User Management feature, which will be of great benefit to Agency clients. New Users can now be created without the need for assistance from external Delacon Support, streamlining the user creation process for agencies…
Every time your business interacts with a customer, you gain valuable insights that could help you optimise your marketing strategies, sales methods and customer service standards. Agents at contact centres interact with customers over the phone daily which can result…
Many businesses often wonder how to improve efficiency in their services while also improving time management within the business itself. Delacon’s Call Tracking capabilities are a great step in the right direction for businesses looking to improve and provide a…
The structure of a business's call centre system has a direct impact on the customer service experience they can provide their callers. For a business to answer all inbound phone calls and keep track of how many calls were unanswered…
In an exciting recent update, Delacon has announced an integration with Ruler Analytics. In this article, we’re going to be outlining some of the amazing benefits businesses can expect to attain in relation to inbound leads and marketing activities when…
If you run a business which receives thousands of calls a day, you would understand that managing call inflows and volumes is integral to running an efficient and profitable business. With advances in technology and the increased importance users…
Interactive Voice Response or IVR calls have been used by businesses for many years. IVR is a phone system that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to…
