Delacon’s speech analytics platform provides API access through HTTP requests so your speech analytics data can be integrated into your system/platform.

We currently have two Speech Analytics API reports available:

The Speech Analytics Transcription API allows you to receive the transcribed text of a call for a specific Call ID through HTTP request. The result can be received in either JSON or XML format.

Sample JSON Transcript:

Sample JSON showing the results of a transcription request for any call:

[

{

“text”:”Good morning. From business X, Z speaking.”,

“speaker”:”1″,

“start”:5.5,

“end”:5.66

},

{

“text”:”Good morning. I would like to know about the product Y”,

“speaker”:”2″,

“start”:5.66,

“end”:8.68

},
……………………………………..
……………………………………..

{

“text”:”Bye”,

“speaker”:”2″,

“start”:433.9,

“end”:434.14

}

]

Sample XML Transcript

Sample XML showing the results of a transcription request for any call:

<transcript>

<Speech>

<text>Good morning. From business X, Z speaking.</text>

<speaker>1</speaker>

<start>5.5</start>

<end>5.66</end>

</Speech>

<Speech>

<text>Good morning. I would like to know about the product Y</text>

<speaker>2</speaker>

<start>5.66</start>

<end>8.68</end>

</Speech>

……………………………………..

……………………………………..

<Speech>

<text>Bye</text>

<speaker>2</speaker>

<start>433.9</start>

<end>434.14</end>

</Speech>

</transcript>

The data flow of the Transcript API

The Speech Analytics Keywords and Categories API allows our clients to access Keyword and Category Speech Analytics reports through HTTP requests. The files can be received in either XML or CSV.

The reports provides keywords and categories for all phone calls for a given time period.

Sample XML

Sample XML showing the results of a reporting query:
<?xml version=”1.0″?>

<SpeechAnalyticsFlows>

<SpeechAnalyticsFlow>
<IncomingCallNumber>61293281232</IncomingCallNumber>

<SamCategory>Sales-72.32|Service-10.59|Spare Parts-5.32|General-11.77</ SamCategory>
<SamTopKeywords>new car-1|price-2|how much-3|inspection-4|booking-5|have a look-6| … … … |free servicing-20 </ SamTopKeywords>

</SpeechAnalyticsFlow>

<SpeechAnalyticsFlow>
<IncomingCallNumber>61429782863</IncomingCallNumber>

<SamCategory/>
<SamTopKeywords/ >

</SpeechAnalyticsFlow>

<SpeechAnalyticsFlow>
<IncomingCallNumber>61429782868</IncomingCallNumber>

<SamCategory/ >
<SamTopKeywords/ >

</SpeechAnalyticsFlow>

</SpeechAnalyticsFlows>

Sample CSV

Incoming Call Number,Category-Confidence Score,Keywords-Ranking

61293281232, Sales-72.32|Service-10.59|Spare Parts-5.32|General-11.77, new car-1|price-2|how much-3|inspection-4|booking-5|have a look-6| … … … |free servicing-20

61429782863,,

61429782868,,

The data flow of the Keywords and Categories API

Find out more

To find out more about our Speech Analytics APIs, see the below user guides:

Speech Analytics Transcript API

Speech Analytics Keywords and Categories API